13 August 2006
This is good service
Sometimes you get surprised by good service. We were last week when we discovered our fridge was warming up (the ice cream was more cream than ice).
Louise rang Fisher & Paykel on Monday and a serviceman came on Tuesday. He told us that the fridge was losing gas and that it need to go back to the service centre to have the leak fixed. Oh dear.
Then the good news. This fridge is still within its five-year warranty period (by three months) and will be fixed by F&P without charge to us. Also, they will lend us a fridge while ours is being fixed. On Wednesday a replacement (same model) was wheeled in and ours taken away to be fixed.
Wow. That is good service.
